How Did I Not Know there are gaps in my Payment process?
You're paying premium prices for a payment app, but it not tracking all the amounts and timing differences. Discover the 6 gaps that could improve your negotiating position and straighten out your books.
Get The 6 GapsSound Familiar?
You're questioning your Payments process
Spending $200-500+ monthly on manual reconciliation efforts.
Multiple systems that don't talk
You've paid for an app and it's not tracking the transactions and fees properly.
It feels too complex to fix
You don't want to pay for a full-time book-keeper or expensive accountant charging $450+ per hour.
You should be aware of the 6 Gaps in your Payments process
Most businesses are stuck in first gear. Here's what you're missing:
Your connected app to Gateway Settlement Data
You know a transaction was authorized for $100 by your connected app and the gateway sends you back $97.10. Your app may not automatically receive or store the final settlement amount and timing.
Gateway Settlement to Bank Deposit
The app reports a deposit of $97.10 on June 15th. The Bank Statement shows a deposit of $96.85 deposited on June 16th. The gap is the bank-level fees and timing differences aren't captured.
Individual Transactions to Batch Settlements
The app shows individual transactions for $100, $50 and $200. The gateway shows a single batch of $2,847.50 net. The Gap is which specific transactions were included in which settlement batch.
Disputes and Chargebacks Impact
The app shows a transaction completed successfully. The reality - a Chargeback occurred 30 days later with funds withdrawn. The gap is in the post-settlement adjustments that aren't automatically reflected.
Refund and Adjustment Tracking
The app processes a Refund Request for $100 transaction. The Gateway provides a partial refund of $75 (restocking fee kept) and the gap is in the final refund amount Vs requested amount discrepancies.
Multi-Currency and Cross-Border Transactions
Your app captures USD$100, Customer charged EUR 89.50, Merchant receives USD$98.20 (after conversion fees). The gap is in the currency conversion rates and international fees.
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